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Merlin.pl: Optimization of dispatches

Increased performance by 100% thanks to the optimization of dispatch process of an online store

  • Leading online book and multimedia store in the Polish market
  • Offering 200 thousand products, including 100 thousand books
  • 100 thousand orders delivered monthly
  • Revenues over 100 million PLN

Services Rendered

  • Preparing the company for their historical peak of orders (predicted growth by over 50% in the fourth quarter)
  • Analysis and tests in order to find the optimum solution that would increase process performance
  • Implementation of a solution based on multimedia kiosks, facilitating the execution of all operations at one workstation

Results

  • Increased performance of the order packaging and dispatch process by 100%
  • Time saved through the elimination of redundant operations
  • No need to hire additional staff
  • Improved control over the packaging and dispatch processes, facilitating continuous monitoring of orders
  • Better organisation of work and accelerating order dispatches
  • Organisational flexibility, accommodating potential future growth in sales
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