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Increased performance by 100% thanks to the optimization of dispatch process of an online store
- Leading online book and multimedia store in the Polish market
- Offering 200 thousand products, including 100 thousand books
- 100 thousand orders delivered monthly
- Revenues over 100 million PLN
Services Rendered
- Preparing the company for their historical peak of orders (predicted growth by over 50% in the fourth quarter)
- Analysis and tests in order to find the optimum solution that would increase process performance
- Implementation of a solution based on multimedia kiosks, facilitating the execution of all operations at one workstation
Results
- Increased performance of the order packaging and dispatch process by 100%
- Time saved through the elimination of redundant operations
- No need to hire additional staff
- Improved control over the packaging and dispatch processes, facilitating continuous monitoring of orders
- Better organisation of work and accelerating order dispatches
- Organisational flexibility, accommodating potential future growth in sales